Terms

Welcome to Chic & Creative Co.

Thank you for choosing Chic & Creative Co. for your wellness journey. These Terms and Conditions outline the rules and regulations for using our website and purchasing our products.

By accessing chicandcreative.com and placing an order, you accept these terms in full. If you disagree with any part of these terms, please do not use our website or purchase our products.

1. General Information

Business Name: Chic & Creative Co.

Website: https://chicandcreative.com

Contact: hello@chicandcreative.com

Business Model: Make-to-order, handcrafted body care and wellness products

Chic & Creative Co. is a faith-based wellness and lifestyle apothecary specializing in natural, handcrafted body care products. All products are handcrafted in small batches to ensure maximum freshness and quality. We maintain limited ready-to-ship inventory when possible, but most orders are made fresh to order. Processing time is 3-5 business days regardless of stock availability.

2. Product Information & Availability

2.1 Product Descriptions

We make every effort to display our products and their ingredients as accurately as possible. However:

• Colors may vary slightly due to monitor settings
• Natural ingredients may cause slight variations in scent, texture, or color between batches
• Product formulations may be updated to improve quality; ingredient lists on product pages reflect current formulations

2.2 Product Availability

• All products are made-to-order in small batches
• Processing times are clearly stated on product pages (typically 3-5 business days)
• During high-volume periods (holidays, sales), processing times may extend to 7-10 business days
• If a product becomes unavailable after you've placed an order, we will contact you within 48 hours to offer a substitution or full refund

2.3 Ingredients & Allergens

• Full ingredient lists are provided on all product pages
• Our products contain natural ingredients including nut oils, essential oils, and botanicals
• If you have allergies or sensitivities, please review ingredient lists carefully before purchasing
• We are not responsible for allergic reactions; please patch-test new products before full use

3. Ordering & Payment

3.1 Order Acceptance

• Placing an order constitutes an offer to purchase
• We reserve the right to accept or decline any order
• Order confirmation emails do not constitute acceptance; acceptance occurs when your order is processed and you receive a "Your order is being prepared" notification

3.2 Pricing

• All prices are in USD ($)
• Prices are subject to change without notice
• The price charged will be the price displayed at the time of order placement
• We reserve the right to correct pricing errors on our website

3.3 Payment Methods

We accept:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Shop Pay
• Apple Pay
• Google Pay

Payment is processed at the time of order placement. By providing payment information, you confirm that you are authorized to use the payment method provided.

3.4 Sales Tax

Sales tax is calculated and applied based on your shipping address and applicable state and local tax laws.

We collect sales tax in states where we have a physical presence or meet economic nexus thresholds, including:

• New York
• New Jersey
• [Other states as applicable]

Tax rates are subject to change based on state and local requirements.

4. Shipping & Delivery

4.1 Processing Time

All products are handcrafted in small batches, which takes 3-5 business days before shipping (excluding weekends and holidays). We maintain limited ready-to-ship inventory when possible, but most orders are made fresh specifically for you. Please allow the full 3-5 business days for processing, even if your items happen to be in stock, as we prioritize quality control and careful packaging for every order.

We process and ship orders Monday through Thursday only. We observe Sabbath from Friday afternoon through Saturday evening and do not conduct business during this time. Orders placed Thursday-Saturday will begin processing the following Monday.

During high-volume periods (holidays, sales), processing may extend to 7-10 business days. We'll notify you if your order is delayed.

4.2 Shipping Options

We offer the following shipping methods within the United States:

Standard Shipping (USPS Ground Advantage):

• Processing: 3-5 business days
• Shipping: 3-5 business days after processing
• Total Time: Typically 6-10 business days from order to delivery
• Cost: $7.99-$11.99 flat rate (based on package weight) for orders under $75

Express Shipping (2-3 Day):

• Processing: 3-5 business days (same as standard)
• Shipping: 2-3 business days via FedEx or USPS Priority Mail Express
• Total Time: 5-8 business days from order to delivery
• Cost: Calculated at checkout based on weight and destination
• Note: Express shipping speeds up delivery, not production time

Free Shipping:

• Orders $75+ (before taxes) ship FREE via USPS Ground Advantage
• Available for Continental U.S. addresses only
• Excludes Alaska, Hawaii, and U.S. Territories

4.3 Alaska, Hawaii & U.S. Territories

• Surcharge: $34.95 for all orders (due to extended shipping distance)
• Delivery Time: 10-14 business days after processing
• Free shipping does not apply to these locations

4.4 Shipping Restrictions

• International Orders: We currently only ship within the United States
• APO/FPO Addresses: Not available at this time
• P.O. Boxes: Available via USPS Standard Shipping only (not Express)

4.5 Order Tracking

Once your order ships, you will receive an email with tracking information within 24 hours. You can track your package in real-time using the link provided. If tracking shows no movement for 3+ business days, please contact us at orders@chicandcreative.com.

4.6 Delivery Issues

Damaged Shipments:

• Damaged outer box but products intact: Products are safe to use
• Damaged products (broken seal, leaking, crushed jar): Take photos and email orders@chicandcreative.com within 7 days of delivery to discuss replacement options

Lost or Stolen Packages:

If tracking shows "delivered" but you didn't receive your package:

1. Check with neighbors and all building entrances
2. Wait 24 hours (carriers sometimes mark "delivered" early)
3. Email orders@chicandcreative.com if still missing

We'll file a claim with the carrier and work with you to resolve the issue.

Melted Products:

During warm weather (June-September), whipped butters may melt during transit. This is completely normal and does NOT affect product quality. To re-solidify: place jar in refrigerator for 2-3 hours. We include heat advisories in summer shipments and are not responsible for cosmetic melting during transit.

4.7 Address Accuracy

You are responsible for providing an accurate, complete shipping address at checkout. We cannot change addresses once an order has shipped. If a package is returned due to an incorrect address you provided, we can reship for a $9.99 fee.

For complete shipping details, see our Shipping Policy page.

5. Returns, Refunds & Exchanges

5.1 Return Policy

Due to health and safety regulations, we cannot accept returns on opened body care products.

We DO accept returns/offer replacements for:

• Damaged products (shipping damage)
• Defective products (manufacturing defect)
• Wrong items sent (our error)

5.2 Damaged or Defective Products

If your product arrives damaged or defective:

1. Take photos of the product, packaging, and shipping label
2. Email orders@chicandcreative.com within 7 days of delivery
3. Include your order number and description of the issue

We will review your case and offer either:

• A Replacement (shipped within 3-5 business days)
• Full refund to your original payment method
• Store credit for 110% of your order value

Replacements are only available for unopened, unused products.

5.3 Refund Process

Approved refunds are processed within 2-3 business days and returned to your original payment method. Allow 5-10 business days for funds to appear in your account.

5.4 Non-Refundable Items

• Opened or used products
• Products purchased on final sale or clearance
• Custom or personalized orders
• Gift cards

5.5 Order Cancellations

You may cancel your order before processing begins (within 24 hours of ordering). Email orders@chicandcreative.com with "CANCEL ORDER" and your order number. Once processing begins, cancellations are subject to a 15% restocking fee.

6. User Accounts

6.1 Account Creation

• You may create an account to track orders and save preferences
• You are responsible for maintaining the confidentiality of your account password
• You must be at least 18 years old to create an account and place orders

6.2 Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these terms
• Engage in fraudulent activity
• Abuse promotional codes or discounts
• Harass our team or other customers

7. Intellectual Property

7.1 Our Content

All content on chicandcreative.com, including but not limited to:

• Text, graphics, logos, images
• Product names, formulations, and descriptions
• Website design and functionality

...is the property of Chic & Creative Co. and protected by copyright, trademark, and other intellectual property laws.

7.2 Your Use

You may not:

• Copy, reproduce, or distribute our content without written permission
• Use our product names, formulations, or branding for commercial purposes
• Reverse-engineer or attempt to replicate our products

7.3 User-Generated Content

By submitting reviews, photos, or other content to our website or social media:

• You grant us permission to use, display, and share this content
• You confirm that you own the rights to the content submitted
• You agree that your content does not violate any third-party rights

8. Product Use & Liability

8.1 Intended Use

Our products are intended for external use only unless otherwise specified. They are not intended to diagnose, treat, cure, or prevent any disease.

8.2 Patch Testing

We strongly recommend patch-testing all new products before full use, especially if you have sensitive skin or known allergies.

8.3 Limitation of Liability

To the fullest extent permitted by law:

• Chic & Creative Co. is not liable for allergic reactions or skin irritation
• We are not responsible for misuse of products
• Our liability is limited to the purchase price of the product in question
• We are not liable for indirect, incidental, or consequential damages

8.4 Product Safety

• Keep products away from eyes and mucous membranes
• Discontinue use if irritation occurs
• Keep out of reach of children and pets
• Store products in a cool, dry place away from direct sunlight

9. Promotional Codes & Discounts

9.1 Use of Codes

• Promotional codes are subject to terms and expiration dates
• One code per order unless otherwise specified
• Codes cannot be applied to past purchases
• We reserve the right to cancel orders that abuse promotional codes

9.2 Free Shipping Promotions

• Free shipping applies to standard USPS Ground Advantage only
• Expedited shipping options are available at additional cost
• Free shipping threshold ($75+) is calculated before taxes

10. House of Hope Initiative

10.1 Program Details

A portion of proceeds from bundle purchases supports our House of Hope initiative, which provides wellness products to women in need.

10.2 No Tax Deduction

Purchases are not tax-deductible donations. You are purchasing products; a portion of the sale supports our giving program.

10.3 Recipient Selection

• Recipients are selected at our sole discretion
• Nominations do not guarantee selection
• We maintain confidentiality of all nomination information

11. Privacy & Data Protection

11.1 Introduction

At Chic & Creative Co., we respect your privacy and are committed to protecting your personal information. This section explains how we collect, use, store, and share your information when you visit our website or make a purchase.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

11.2 Information We Collect

We collect several types of information:

Information You Provide Directly:

1. Account Information: Name, email address, password (encrypted), phone number (optional)
2. Order Information: Shipping address, billing address, payment information, order history, product preferences
3. Communication Information: Messages sent through contact forms, email correspondence, customer service interactions, reviews and testimonials
4. House of Hope Nominations: Nominee and nominator information (name, contact details, circumstances)

Information Collected Automatically:

1. Device & Browser Information: IP address, browser type and version, operating system, device type, screen resolution
2. Usage Information: Pages visited, time spent on pages, links clicked, referring website, search queries on our site
3. Cookies & Similar Technologies: We use cookies, pixels, and similar technologies to track user behavior and preferences (see Section 11.9 for details)

Information from Third Parties:

• Payment processors (transaction confirmation, fraud prevention)
• Shipping carriers (delivery status)
• Social media platforms (if you interact with our accounts)
• Marketing platforms (email engagement, ad performance)

11.3 How We Use Your Information

We use your information for:

Order Fulfillment:

• Process and ship your orders
• Send order confirmations and shipping notifications
• Handle returns, refunds, and exchanges
• Provide customer support

Communication:

• Send transactional emails (order updates, shipping confirmations)
• Send marketing emails (if you've opted in)
• Respond to your inquiries and requests
• Notify you about account changes or important updates

Website Improvement:

• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Develop new products and features
• Conduct market research

Marketing & Advertising:

• Personalize your shopping experience
• Show relevant ads on social media and other platforms
• Send promotional offers and discounts (with your consent)
• Run contests, giveaways, and special campaigns

House of Hope Program:

• Review and process nominations
• Contact recipients and nominators
• Coordinate gift deliveries
• Share recipient stories (with permission and privacy protections)

Legal & Security:

• Prevent fraud and abuse
• Comply with legal obligations
• Enforce our Terms & Conditions
• Protect the rights and safety of our customers and business

11.4 How We Share Your Information

We do not sell or rent your personal information to third parties.

We only share your information with:

Service Providers:

• Payment Processors: Stripe, PayPal, Shop Pay, etc. (they process payments securely; we do not store your full credit card information)
• Shipping Carriers: USPS, FedEx, etc. (we share shipping addresses to deliver orders)
• Email Service Providers: Mailchimp, Klaviyo, etc. (we share email addresses to send order confirmations and marketing emails if you've opted in)
• Website Hosting & Analytics: WordPress, WooCommerce, Google Analytics (they help us host and analyze our website)
• Marketing & Advertising Platforms: Meta (Facebook/Instagram), Google Ads (we share limited information for targeted advertising; you can opt out)

All service providers are contractually obligated to protect your information

and use it only for the purposes we specify.

Legal Requirements:

We may disclose your information if required by law or in response to:

• Court orders or subpoenas
• Government investigations
• Legal proceedings
• Protection of our rights, property, or safety

Business Transfers:

If Chic & Creative Co. is acquired, merged, or undergoes a business transfer, your information may be transferred to the new owner. You will be notified of any such change.

With Your Consent:

We may share your information with third parties if you give us explicit permission (e.g., sharing your testimonial publicly, featuring you on social media).

11.5 Data Retention

We retain your personal information for as long as necessary to fulfill the

purposes outlined in this Privacy Policy, unless a longer retention period

is required by law.

Specific Retention Periods:

• Account Information: Retained while your account is active, plus 3 years after account closure (for legal/tax purposes)
• Order Information: Retained for 7 years (for tax and accounting purposes)
• Marketing Communications: Retained until you unsubscribe
• House of Hope Nominations: Retained for 2 years or until fulfilled, then anonymized
• Website Analytics: Aggregated data retained indefinitely; individual data anonymized after 26 months

When information is no longer needed, we securely delete or anonymize it.

11.6 Your Rights & Choices

You have the following rights regarding your personal information:

Access & Correction:

• You can access and update your account information by logging into your account
• Email hello@chicandcreative.com to request a copy of your personal data

Deletion:

• You can request deletion of your personal information (subject to legal retention requirements)
• Email hello@chicandcreative.com with "Data Deletion Request" in the subject line

Note: We may need to retain certain information for legal compliance (e.g., tax records)

Marketing Opt-Out:

• Unsubscribe from marketing emails by clicking "Unsubscribe" at the bottom of any email
• You will still receive transactional emails (order confirmations, shipping updates)

Cookie Preferences:

• Most browsers allow you to control cookies through settings
• Disabling cookies may affect website functionality

Do Not Sell My Personal Information:

• We do not sell personal information
• California, Virginia, Colorado, and Connecticut residents have additional rights (see Section 11.10)

11.7 Data Security

We take data security seriously and implement industry-standard measures to

protect your information:

Security Measures:

1. SSL/TLS encryption for all data transmission
2. Secure payment processing (PCI-DSS compliant processors)
3. Password encryption (we never store passwords in plain text)
4. Regular security audits and updates
5. Limited employee access to customer data

Important Note:

While we strive to protect your information, no method of transmission over

the internet is 100% secure. We cannot guarantee absolute security.

11.8 Children's Privacy

Our website and services are not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately. If you believe we have collected information from a child under 13, please contact us at hello@chicandcreative.com.

11.9 Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

They help us recognize you, remember your preferences, and improve your

experience.

Types of Cookies We Use:

Essential Cookies:

• Required for website functionality (shopping cart, checkout, login)
• Cannot be disabled

Performance Cookies:

• Track website traffic and user behavior (Google Analytics)
• Help us improve our website

Functional Cookies:

• Remember your preferences (language, shipping address)
• Improve user experience

Marketing Cookies:

• Track ad performance and personalize ads
• Used by Meta (Facebook/Instagram), Google Ads

Managing Cookies:

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data

Note: Disabling cookies may affect website functionality (e.g., you won't

be able to add items to your cart).

Third-Party Tracking:

We use Google Analytics and Meta Pixel to track website performance and ad

effectiveness. You can opt out:

• Google Analytics: https://tools.google.com/dlpage/gaoptout
• Meta Ads: Facebook Settings > Ads > Ad Settings

11.10 State-Specific Privacy Rights

California Residents (CCPA/CPRA):

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: What personal information we collect, how we use it, and who we share it with
• Right to Delete: Request deletion of your personal information (subject to exceptions)
• Right to Opt-Out: We do not sell personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To Exercise Your Rights:

• Email: hello@chicandcreative.com
• Subject: "California Privacy Rights Request"
• We will respond within 45 days

Virginia, Colorado & Connecticut Residents:

Residents of these states have similar rights under their respective state privacy laws (VCDPA, CPA, CTDPA).

To Exercise Your Rights:

Email hello@chicandcreative.com with your state's privacy law in the subject

line.

11.11 International Users

Chic & Creative Co. is based in the United States and operates under U.S. law.

If you are accessing our website from outside the U.S., your information will be transferred to, stored, and processed in the United States.

By using our website, you consent to the transfer of your information to the United States.

Note: The U.S. may not have the same data protection laws as your country.

11.12 Third-Party Links

Our website may contain links to third-party websites (e.g., social media, payment processors, affiliate partners). We are not responsible for the privacy practices of these websites.

We encourage you to review the privacy policies of any third-party websites

you visit.

11.13 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in

our practices, technology, or legal requirements.

When We Update:

• We will post the updated Privacy Policy on this page
• We will update the "Last Updated" date at the top
• For significant changes, we may notify you via email

Your Continued Use:

Continued use of our website after updates constitutes acceptance of the

revised Privacy Policy.

11.14 Privacy Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy

or your personal information, please contact us:

Email: hello@chicandcreative.com

Website: https://chicandcreative.com

Response Time: Within 48 business hours (Monday-Thursday)

12. Email Communications

12.1 Order Updates

By placing an order, you agree to receive transactional emails about your order status.

12.2 Marketing Emails

You may receive promotional emails if you:

• Subscribe to our email list
• Create an account and opt-in to marketing

You can unsubscribe anytime using the link in any email.

13. Dispute Resolution

13.1 Contact Us First

If you have concerns about an order, product, or service, please contact us at hello@chicandcreative.com. We're committed to resolving issues fairly and promptly.

13.2 Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.

You agree that any legal action or proceeding arising out of or relating to these Terms & Conditions shall be brought exclusively in the state or federal courts located in New York County, New York, or resolved through binding arbitration as outlined in Section 13.3.

13.3 Arbitration

Any disputes that cannot be resolved directly will be settled through binding arbitration rather than in court, except where prohibited by law.

Any disputes that cannot be resolved directly through customer service will be settled through binding arbitration in accordance with the rules of the American Arbitration Association (AAA).

Arbitration Location:

Arbitration shall be conducted in New York County, New York, or remotely via video conference at the parties' mutual agreement.

Exceptions to Arbitration:

Either party may seek injunctive relief in court to protect intellectual property rights or prevent unauthorized use of the website.

Small Claims Court:

Either party may bring an individual action in small claims court as an alternative to arbitration.

Class Action Waiver:

You agree to resolve disputes on an individual basis only. You waive any right to participate in a class action lawsuit or class-wide arbitration.

14. Modifications to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the new terms.

15. Accessibility

We are committed to making our website accessible to all users, including those with disabilities. If you experience any difficulty accessing our website or have suggestions for improvement, please contact us at hello@chicandcreative.com.

16. Entire Agreement

These Terms & Conditions, together with our Shipping Policy and Refund Policy, constitute the entire agreement between you and Chic & Creative Co. regarding your use of our website and purchase of our products.

17. Contact Information

If you have questions about these Terms & Conditions, please contact us:

Email: hello@chicandcreative.com

Website: https://chicandcreative.com

Response Time: Within 48 business hours

By using this website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

Thank you for supporting Chic & Creative Co. We're honored to be part of your wellness journey.