Shipping

Delivering Wellness to Your Doorstep

At Chic & Creative Co., we believe your self-care experience begins the moment you place your order. Here's everything you need to know about how we get our handcrafted products to you.

U.S. Domestic Shipping

Chic & Creative Co. offers Standard and Express (2-3 day) shipping within the United States. Available options will be displayed at checkout once you enter your delivery address.

Standard Shipping

• Processing Time: 3-5 business days to craft your items (excluding weekends and holidays)
• Shipping Time: 3-5 business days via USPS after processing
• Total Time: Typically 6-10 business days from order to delivery
• Flat Rate Shipping: $7.99-$11.99 (based on package weight, calculated at checkout) for orders under $75 USD
• P.O. Box Deliveries: Available via USPS only (5-7 business days shipping time after processing)

2 Day Express Shipping

• Processing Time: 3-5 business days (same as standard - all products are made fresh to order)
• Shipping Time: 2-3 business days via FedEx or USPS Priority Mail Express (faster than standard 5-7 days)
• Total Time: 5-8 business days from order to delivery
• Cost: Calculated at checkout based on weight and destination

Note: Express shipping speeds up delivery, not production time. Express orders placed after 12pm EST may not ship until the next business day. Orders are not processed or shipped on weekends or holidays

Free Shipping

• Orders $75+ (before taxes) ship FREE via USPS Ground Advantage
• Available for: Continental U.S. addresses only

Alaska, Hawaii & U.S. Territory Shipping

• Surcharge: $34.95 for all orders (due to extended shipping distance and carrier requirements)
• Delivery Time: 10-14 business days after processing
• Free shipping threshold does not apply to these locations

Shipping Restrictions

• International Orders: We currently only ship within the United States
• APO/FPO Addresses: Not available at this time (we hope to offer this soon!)

_{Order Processing & Shipment Times}

Shipping Days

We process and ship orders Monday through Thursday only. We observe Sabbath from Friday afternoon through Saturday evening and do not conduct business during this time. Orders placed Thursday-Saturday will begin processing the following Monday

Processing Time

At Chic & Creative Co., every product is handcrafted in small batches to ensure maximum freshness and quality. We keep limited inventory on hand when possible, but most orders are made fresh specifically for you.

Processing Time: 3-5 business days

What "processing" means:

• Day 1-2: We create your products in small batches
• Day 3-4: Quality check, packaging, and labeling
• Day 5: Shipment to carrier with tracking

Occasionally, if your items are already in stock from a recent batch, your order may ship sooner—but please allow the full 3-5 business days to ensure we can craft your order with care.

During high-volume periods (holidays, sales), processing may extend to 7-10 business days. We'll notify you if your order is delayed. We are a small business doing artisan crafts, we take our time to ensure the highest quality goods make it to your door.

Order Tracking

Once your order ships, you will receive an email with tracking information within 24 hours. You can track your package in real-time using the link provided. Transit times may vary based on carrier and location. If tracking shows no movement for 3+ business days, please contact us at orders@chicandcreative.com

Damaged Shipments:

• Damaged outer box but products intact: No worries! Your products are safe to use.
• Damaged products (broken seal, leaking, crushed jar): Take photos and email orders@chicandcreative.com within 7 days of delivery with your order number to discuss options. We'll review your case and offer one of the following based on the situation: a replacement (shipped within 3-5 business days), full refund for the item cost (to your original payment method), or issue store credit

Note: Replacements are only available for unopened, unused products. We cannot replace products that have been used due to health and safety regulations

Lost or Stolen Packages:

If tracking shows "delivered" but you didn't receive your package:

1. Check with neighbors and all building entrances
2. Wait 24 hours (carriers sometimes mark "delivered" early)
3. Email orders@chicandcreative.com if still missing after 24 hours

We'll file a claim with the carrier and send a replacement or issue a refund.

Melted Products During Hotter Months

During warm weather (June-September), whipped butters may melt during transit. This is completely normal and does NOT affect product quality or effectiveness.

To re-solidify melted butter:

1. Place jar in refrigerator for 2-3 hours
2. Product will return to whipped, balm-like consistency
3. Use as normal - nothing is wrong with your product!

We include heat advisories in summer shipments and are not responsible for cosmetic melting during transit

Need Help?

Change shipping address: Email orders@chicandcreative.com within 24 hours of ordering

Upgrade to Express shipping: Email before your order ships and we'll send a payment link for the upgrade (additional fees apply)

Package delayed: Contact us if it hasn't arrived within expected timeframe

Email: orders@chicandcreative.com

Response Time: Within 48 business hours (Monday-Thursday)

We thank you for your order and want to get your goodies to you as fast and safely as we can.

Thank you for choosing Chic & Creative Co. We're honored to deliver wellness to your doorstep!